Class Overview
This first of its kind course covers basic custodial hard floor care information, as well as step-by-step procedures in custodial hard floor care duties.
The subjects range from wood. tile and stone, chemistry, hard floor identification, equipment, and procedures.
Ideal for: Janitorial/custodial professionals, property managers, in-house and independent cleaning staffs.
Qualifies for 7 IICRC CECs.

Free pH Test Kit!
All students will receive a free pH test kit shipped directly to them.
We recommend registering EARLY to ensure kits can be shipped to you in advance of class.

Course Agenda:
- Module 1: Hard Floor Cleaning Opportunities
- Module 2: Chemistry – A Simple Guide
- Module 3: The Soils We Remove
- Module 4: The Basics Hard Floor Chemicals
- Module 5: The Hard Floor Equipment
- Module 6: The Hard Floor Equipment and Tools
- Module 7: Maintenance
- Module 8: Solid and Laminated Wood Floors
- Module 9: The Laminate Floors
- Module 10: The Vinyl Floors
- Module 11: The Soft Stone Floors
- Module 12: The Hard Stone Floors
- Module 13: Concrete Floors
- Module 14: Clay-Based Floors
- Module 15: Terrazzo Floors
- Module 16: Rubber Floors
- Module 17: “Combination Floors”
- Module 18: Hore Helpful Floor Identification
- Module 19: Stripping and Refinishing
- Module 20: Grout Cleaning and Restoration
- Module 21: Health and Safety
- Looking at Custodial One and Three
Class Schedule - Zoom / Live Stream
The following schedule applies to all days of training.
- 7:00 AM - check-in
- Class begins 30 min after check-in
- 4:00 PM - class ends
This is a Live Stream / Online training. Each student is required to have their own computer with a web cam and audio connection. Students are expected to be on camera and fully engaged in class each day.
Zoom/Class Login information will be sent via email from the instructor approximately 48 hours before class begins.
PLEASE NOTE THE CLASS TIME ZONE:
(UTC-08:00) Pacific Time (US & Canada)

What Makes This Course Important and Different from Others?
- Solid informative training in one day – windows, floors, vacuuming, restrooms, walls.
- Training lessens employee turnover, builds morale, helps keep employees happy with their work environment.
- Training enforces loyalty and gives the attendees a greater sense of purpose and pride in their workmanship.
- There is little or no training of any custodial-oriented basics course in a single day available aside from this course.
- This course is presented in a generic format as possible, although customer brands may be presented if the host requests.
- This course is truly unique. This course is helpful for existing custodial workers and new cleaners as well.
- This course is also ideal for anyone who performs maid services – in home, hospitality, or institutional.

Custodial Basics Part 2:
General Custodial Care Textbook
All students will receive a robust textbook filled with full-color photos that demonstrate concepts for easy understanding and reference.
Tuition fee includes free digital and hard copy of the Custodial Basics Part 2 textbook.



Digital Class Resources
After enrolling you will receive detailed instructions to prepare for the class including access to the digital textbook.
If you need assistance with your digital class resources, please contact AG Pro Training at support@agprotraining.com.
You must be registered & logged in to access.
Meet Your Instructor
Mark Exner
- IICRC Approved Instructor & IICRC Cleaning Standards Writer
- ISSA’s Cleaning Management Institute Master Trainer
- In the Cleaning and Restoration Industry since 1974
- Nearing 50 years field experience, one of the most ever in the Cleaning Industry
- IICRC Standards Writer for the IICRC S100 Carpet & Rug Cleaning Standard
- Industry Inventor and Patent-Holder
