Over 80% of how your restoration client decides on your job quality is based on how they FEEL about you and your employees restoring their home.

This 8-lesson MP3 audio course is an automated “empathy tool” to help even the most macho tech feel the pain of a devastated insured.

Instead of you repeating boring basic etiquette rules to every new hire, deploy this targeted-to-restoration training strategy: a plug-and-play system tied directly to an employee’s compensation!

With this on-demand audio course you can expect:

  • Subcontractor Orientation: Equip your outside tradespeople with the “Hidden Blueprint” section to protect your brand and maintain flawless onsite professionalism.
  • Bulletproof Your Reputation: Proactively bank “Emotional Equity” with homeowners to dramatically decrease complaints and increase 5-star reviews.
  • Automated Team Culture: Build a customer-centric team that treats the human elements of a disaster even more seriously than the structural repairs.
  • Lifetime License: Use “Healing the Loss” for an unlimited number of current team members along with training all your future hires.

What You'll Receive:

  • 5-hours of on-demand audio training

  • 2 Manager/Owner Orientation Sessions

  • 4 Employee Training Sessions (including Quizzes)

  • 2 Sub-Contractor Onboarding Sessions

This one-time purchase can be used to
train an unlimited number of techs!

Frequently Asked Questions

Healing the Loss is an 8-lesson audio training course that teaches restoration professionals how to support homeowners through the emotional impact of a property loss. It helps technicians build empathy, strengthen customer relationships, and deliver a more reassuring, professional experience during a stressful time.

  • 8 audio lessons focused on empathy, communication, and customer service in restoration
  • Skills Reviews to reinforce key concepts and evaluate understanding
  • Subcontractor orientation materials featuring the “Hidden Blueprint” section
  • Lifetime access for training unlimited current and future team members

This program is best suited for anyone who interacts directly with homeowners or represents the company on a restoration job, including:

  • Restoration technicians
  • Crew chiefs and project managers
  • Estimators
  • Customer service and office staff
  • New hires as part of onboarding
  • Subcontractors who interact with customers

An unlimited number of employees. Healing the Loss includes a lifetime license, allowing a company to use the program to train all current team members as well as future hires.

The focus of Healing the Loss is customer care and empathy during the restoration process. It teaches restoration professionals how to recognize the emotional impact of a property loss, communicate compassionately with homeowners, and provide reassurance and peace of mind—not just technically sound repairs.

After purchase, you’ll receive a link to download all audio modules and course resources, so you can begin training your team right away.